Extremely handmade custom by Tufenkian.
Custom Rugs
Need a special size or color? Have a budget constraint?
We can design custom rugs to exactly suit your needs.
Extremely Handmade Custom Rugs
Tufenkian’s design library offers near-endless possibilities in design, shape, scale, and dyed colors.
Your custom rug can be designed using various materials, color schemes, or measurements. We can even ‘value engineer’ your rug to meet your budget by adjusting production method or materials.
Our rug ambassadors devote their attention to each and every custom project. With expert guidance, we work with you to bring your custom vision to life.
How to Create a Custom Rug
1. Share Your Vision
Bring your ideas—sketches, inspiration photos, or room specs—to our rug ambassadors, whether at a Tufenkian showroom, through an authorized dealer, or online. We’ll explore materials, sizes, colours and design options with you.
2. Customize the Size or Shape
If you’ve found a design in our collection that you love, we can adjust it to fit your space. Many of our rugs can be resized or reshaped—whether you need a different dimension, a runner, or another format—while preserving the original design and craftsmanship.
3. Create and Sample Your Design
With a palette of more than 1,200 colors, the design possibilities are wide open. Once your design is finalized, we’ll produce a 1'×1' or 2'×2' strike-off sample so you can see and feel the rug before moving into full production.
4. Receive Your Handcrafted Custom Rug
Each rug is handmade by skilled artisans, which takes time and precision. A 9'×12' rug can require thousands of hours and hundreds of thousands of knots to complete. Depending on the design, materials, and origin, production typically takes between 90 days and six months.
Frequently Asked Questions
Free outbound shipping is offered exclusively with ground or standard delivery service to the 48 contiguous United States for Test Drive orders. All orders shipped via UPS are sent 'signature required' by default. Exceptions to Free Outbound shipping include Alaska or Hawaii; customers requesting rugs from these states must select Priority Service when placing an online order via our shopping cart system. Customers in the United Kingdom must place their online orders on tufenkian.uk; customers in the EU can order on tufenkiancarpets.eu; or by calling our sales team as our US online ordering system will not accept international transactions. If you are placing an international order, please use our Contact Us form or reach us by phone at 800.928.6671.
If you need to make arrangements to pickup your rug at a hub or coordinate delivery, please contact UPS directly at 1-800-742-5877 and reference your tracking number.
Priority Service
Please note that expedited outbound service such as UPS 3 Day Select, UPS 2nd Day, or UPS Next Day Air is not included and quotes will be provided upon request. Priority service for heavy rugs may not be available. Free outbound shipping is not applicable outside the contiguous United States and may not always apply with sale coupons or the application of other discounts.
Rugs above the 150lb UPS weight limit are sent via our truck service delivery partners.
Most rugs arrive within seven to ten business days via Ground / Standard service if they are located in our corporate warehouse or showroom. Rugs located at Tufenkian Dealer locations may take one to four weeks. Rugs may need to be returned to our warehouse before they can be shipped to you.
The lead time can vary based on a variety of factors. Depending on the design, materials, and origin, production typically takes between 90 days and six months.
Custom and Special Orders cannot be cancelled and cannot be returned. Due to the nature of handmade rugs, sizes and color may vary slightly. Standard allowable variance is 2% in the width and 4% in the length.
In order to process a custom project, a written purchase order and a 50% deposit of the purchase price are required; the remaining balance is due prior to delivery.
Most Tufenkian carpets come in a variety of sizes and colors. Keep in mind that the designs are constantly evolving; new designs and colorways are introduced a minimum of twice per year. Rugs currently in production, and available in a wide range of stocked sizes, can be found in our Design Catalog. Although these rugs cannot be purchased online, they are available through Tufenkian-owned showrooms and our international dealer network. Click here to find the location nearest you. Our Closeout Sale and Vault rugs are available first-come, first-served, and most available inventory is posted. However, we do have sizes, colorways, and designs that aren’t yet published to our site. For help in purchasing Closeout Sale rugs and pieces from James’ Vault, please Contact our Customer Service team.
Design Your Custom Rug
Tell us what you are looking for and one of our rug experts will get back to you with next steps.
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